Return policy

If you are not 100% satisfied with your new purchases, you may return these items by post or by visiting one of our FEMME DE CARRIERE stores for a full refund of the purchase price.

 

What can I return or exchange?

 

FEMME DE CARRIERE will refund all clothes unworn or defective with the original tags still attached within 14 days of the reception the package for a refund or an exchange. Refunds will be credited on the credit card used for purchase. However, the transport costs will not be refunded.

 

Please return clothing in the original packaging.

 

Where can I return my items?

 

THERE ARE TWO WAYS OF RETURNING YOUR PURCHASE:

In Store

 

  • Returns are free
  • You may exchange your article for another
  • Our sales associates are there to help you

 

PLEASE NOTE

 

  • Please bring the original receipt and the items you wish to return to the store FEMME DE CARRIERE closest to you. Refunds will be made using the same method of payment used in the original transaction. For all other questions, please contact us.
  • Please note that stores are not required to refund purchases made online. You will be reimbursed directly by the headquarters by filling out a repayment form..

 

By Post

 

    No need to move, simply send us your parcel to the address below accompanied by the original receipt:

 

 

Adresse:

 

FEMME DE CARRIERE

225 Chabanel Ouest, suite 500

Montréal (Québec)

H2N 2C9

 

PLEASE NOTE

 

  •     Shipping charges will not be refunded
  •     You cannot exchange

 

PRINT YOUR RETURN LABEL

 

  • Please click here to print your return label
  • Then insert the Canada Post return identification number in the mail in your package

 

How will I be refunded?

 

Refunds will be issued using the same method of payment and the same credit card or debit card used for initial purchase. Shipping charges and sales taxes on delivery are non-refundable.

 

 

For any questions, do not hesitate to contact our customer service department by email: info@femmedecarriere.com

 

Or by phone (+1) 514 384-6706 extension 201